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Portal Domain
Configure a custom subdomain for your white-label applicant portal to provide a branded experience for your leads. This allows your portal to be accessed via a custom URL like portal.yourcompany.com instead of the default OmniAI domain.

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Overview

The application portal domain configuration allows you to:
  • Use your own subdomain for the applicant portal (e.g., portal.yourcompany.com or apply.yourcompany.com)
  • Maintain brand consistency with a custom domain for your portal
  • Improve trust and credibility with leads by using your own domain
  • Customize the portal URL to match your brand identity

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Portal Domain Setup

Setting up a custom subdomain for your applicant portal requires configuring DNS records to point your subdomain to OmniAI’s servers.

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Steps

  1. Choose a subdomain for your portal
    • Common choices: portal.yourcompany.com, apply.yourcompany.com, app.yourcompany.com
    • Ensure the subdomain is available and not used for other services
  2. Add the portal domain in workspace settings
    • Enter your subdomain (e.g., portal.yourcompany.com)
    • The system will generate the required DNS records
  3. Configure DNS CNAME record in your domain provider
    • Copy the CNAME record shown in workspace settings
    • Add it to your domain’s DNS configuration
    • The CNAME should point your subdomain to OmniAI’s portal servers
  4. Wait for domain verification (usually a few minutes, can take up to 48 hours)
    • The system will verify that the DNS record is correctly configured
    • You’ll receive a notification when verification is complete
  5. Activate the custom domain in portal settings
    • Once verified, enable the custom domain for your portal
    • Portal links will now use your custom subdomain

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DNS Configuration

When you add a portal domain, you’ll need to configure a CNAME record in your domain provider’s DNS settings.

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CNAME Record Setup

The CNAME record is used to point your subdomain to OmniAI’s portal servers. The specific CNAME target will be provided in your workspace settings. Example CNAME Record: 
Type: CNAME
Name: portal (or your chosen subdomain)
Value: [provided by OmniAI]
TTL: 3600 (or your provider's default)

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SSL Certificate

Once your domain is verified, OmniAI automatically provisions an SSL certificate for your custom subdomain. This ensures secure HTTPS connections to your portal.
SSL certificate provisioning may take a few minutes after domain verification. Your portal will be accessible via HTTPS once the certificate is active.
After configuring your custom domain, all portal links will use your subdomain:
  • Before: https://portal.getomni.ai/lead/abc123
  • After: https://portal.yourcompany.com/lead/abc123
Portal links sent via email, SMS, or shared directly will automatically use your custom domain.

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Troubleshooting

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Domain Verification Failed

  • Check that the CNAME record is correctly configured in your DNS provider
  • Ensure DNS records have propagated (can take up to 48 hours)
  • Verify there are no typos in the CNAME record value
  • Make sure the subdomain is not already in use for another service
  • Check that the CNAME record name matches exactly (e.g., portal not portal.yourcompany.com)

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Portal Not Accessible via Custom Domain

  • Verify the domain is verified and active in workspace settings
  • Check that the custom domain is enabled in portal settings
  • Ensure SSL certificate has been provisioned (may take a few minutes)
  • Try accessing the portal after waiting a few minutes for DNS/SSL propagation
  • Verify the CNAME record is still correctly configured

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SSL Certificate Issues

  • Wait a few minutes after domain verification for SSL provisioning
  • Clear your browser cache and try again
  • Check that the CNAME record is correctly pointing to OmniAI’s servers
  • Verify the domain is still verified in workspace settings

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